Website Privacy Policy

Updated Sept 2026

Cadbury Physiotherapy Limited (“we”, “our”, “us”) website; https://www.cadburyphysiotherapy.com (“the

Website”), is operated via our hosting and analytics provider; Squarespace, in line with the Privacy, the

Electronic Communications Regulations (PECR), the UK Data Protection Act 2018 (DPA 2018) and the

website transparency requirements of UK GDPR. By using our website, you acknowledge the practices

described in this Policy.

This Policy explains how we collect, use and protect information when you visit our website, and the choices

you have associated with that data. We use your data to provide and improve the service. It applies only to

information collected through this website and does not cover the processing of personal information relating

to the provision of services we provide, which is explained in our separate Patient Privacy Policy (which you

can view on our website at any time).

Website Analytics

We collect certain information about how visitors use our website to help us improve its performance and

user experience.

This may include:

 Information about your browser, network and device.

 The web pages you visited before accessing our website.

 Your IP address.

 Information about how you interact with the Website, including:

o Pages viewed.

o Internal links clicked.

o Searches performed.

o Scrolling activity.

o Time spent on pages.

o Timestamps.

This information is collected and processed by Squarespace. Analytics cookies are only used where you

have given your consent through our cookie banner.

Cookies

Our website uses cookies and similar technologies to ensure it functions correctly and securely and, where

you consent, to collect anonymous information about how visitors use the website. We use:

- Essential Cookies

These cookies are necessary for the operation and security of the website and cannot be disabled through

our website.

- Analytics and Performance Cookies

These cookies help us understand how visitors use our website so that we can improve its functionality and

performance. These cookies are only placed on your device after you have provided your consent through

our cookie banner.

You can manage your cookie preferences at any time through your browser settings or by updating your

cookie preferences when prompted.

Contact Forms

If you contact us using one of the forms on our website, we collect the information you choose to provide,

which may include:

 Name

 Email address

 Telephone number

 Your enquiry

We use this information solely to respond to your enquiry and provide the information or services you have

requested.

The information submitted through our website is hosted by Squarespace and is accessible only to

authorised members of our team and any service providers we use to securely manage enquiries.

Online Appointment Booking

If you book an appointment through our website, we collect the information necessary to process your

booking, which may include:

 Name

 Email address

 Telephone number

 Appointment preferences

 Referral information (where provided)

 Documents or files you choose to upload

Appointment booking information is shared with Squarespace and our online diary management system

provider; Writeupp solely for the purpose of managing your booking.

Online Payments

If you make a payment through our website, payment information is processed securely by our third-party

payment provider; Yetipay.

Cadbury Physiotherapy does not store your full payment card details.

Please refer to the Privacy Policy of the payment provider used during checkout for information about how

your payment information is processed.

Marketing Emails

We may send you information about our services, news and updates via our email marketing provider;

Mailchimp. You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link

included in every email.

Fonts

This Website uses Google Fonts and/or Adobe Fonts to display text consistently across different devices.

When these fonts are loaded, the relevant provider may receive technical information including:

 Your IP address.

 Browser type.

 Device information.

 Information about the page being viewed.

This information is used solely to deliver the font files required to display the website correctly.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as appointment

booking or payment processing.

These third parties have their own Privacy Policies and we recommend reviewing them before providing any

personal information.

Data Security

We take reasonable technical and organisational measures to protect information collected through our

website from unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing electronic data is completely

secure, and we cannot guarantee absolute security.

Retention of Information

We retain information submitted through our website only for as long as necessary to respond to enquiries,

manage appointments, meet legal obligations and administer the website.

Changes to this Policy

We may update this Website Privacy Policy from time to time to reflect changes to our website, legal

requirements or the services we use. Any updates will be published on this page together with the revised

issue date.

Contact Us

If you have any questions about this Website Privacy Policy or the information collected through our website,

please contact:

Cadbury Physiotherapy Limited

Email: info@cadburyphysiotherapy.com

Telephone: 07931 041880